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Guest Message by DevFuse

Buying second hand products

Started by Shaun Fletcher, Oct 23 2009 08:15

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#1 Shaun Fletcher

Aerosoft Forum Administrator

Root Admin
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Location:Stafford U.K.
Interests:Flight Simulator.

Posted 23 October 2009 - 08:15

In the last few weeks we have been getting a few request to change the license of a product from one person to another. For example when the original customer sold the game/addon to somebody else. Now that's fine, we're glad to do so. But do understand we have nothing to do with that sale, we get no money from it, so it seems logical we charge the new customer who wants the license changed to him for the cost of the transaction, right? So when you buy a game/addon second-hand make sure you are aware of this. If the product has a license that is linked to a person or a system (like for example Windows (all since Windows 98), FS2004, FSX, Flight Keeper, Rise of Flight etc), make sure the seller pays for these costs. Now if you are a long time customer and you got burned by this we'll sure find a way to solve it, but you can't count on it, okay?

We also like to warn you about buying games at car boot sales etc. In the last few weeks we got a lot of people who bought a DVD version of Rise of Flight that just contained the demo version. Nice printed cover etc. But after you installed the game it will ask for a registration. The first few 'suckers' that bought something like this got a free license from us as we felt sorry for them. But some crook sold a whopping lot of these disks in the New York area last weekend and we are not in the business of giving our stuff away for free, we can't afford it. If you buy a addon ask the seller to give you some proof he did indeed remove the product from his system. At least make sure you know his name and address so you can ask him to sort out things for you. You paid for it, right?

The old saying "if it sound too good it is probably wrong" really applies to this. So if you got any doubts, write to us here or on support@aerosoft.com and tell the seller to hold on to the item for you. If he does not want to do so you probably know enough anyway.

With regards, Mathijs Kok (on behalf of Aerosoft)

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