fisherm1953 0 Posted September 16, 2018 Share Posted September 16, 2018 I just purchased the A320/321 and it is failing on either my email or my serial. I KNOW the email is correct. and i have copied and pasted the serial from the confirmation email and the purchase webiste (simviation). I have turned off my virus protection and firewall. Thank you for any suggestions Please login to display this image. Link to comment Share on other sites More sharing options...
VPA561 6 Posted September 16, 2018 Share Posted September 16, 2018 It is usually that you have a space at the start of your serial or are missing the = at the end Link to comment Share on other sites More sharing options...
fisherm1953 0 Posted September 16, 2018 Author Share Posted September 16, 2018 my original serial doesn't have a = at the end. Tried it with one but still no joy. Thank you very much for the tip. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted September 17, 2018 Aerosoft Share Posted September 17, 2018 All the serial codes that are send out are tested and though we send out tens of thousands none has yet proven to be incorrect. There are three reasons why it might fail for some customers. 1) The serial code is just not correctly entered, we advise you to copy and paste it and not try to manually retype it. 2) The serial code is copy and pasted with a space before or after the actual code. 3) The email address is not exactly the same as in our system. Make sure the case is correct, name@mail.com is not the same as Name@mail.com. Link to comment Share on other sites More sharing options...
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