Lennart1948 79 Posted July 17, 2018 Share Posted July 17, 2018 Hello dear Aerosoft Team, I bought the Aerosoft Airbus with the Upgrade Key and the 30€ have been withdrawn from my bank account. Unfortunaly on my download page it isn't there at all. There is no Order number or anything. Could you have a look into this? Link to comment Share on other sites More sharing options...
Emi 5161 Posted July 17, 2018 Share Posted July 17, 2018 Hello Lennart, please send us a ticket to support@aerosoft.com and include as many details as you can. Our team in the offices will sort the issue out for you there. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 17, 2018 Aerosoft Share Posted July 17, 2018 Make sure you include the order number. If you paid with sofort banking it is unfortunately a rather well known issue, that company takes the money from your account but does not send us the OK for the order. we have to check all of them manually. We always try to do that as soon as possible of course. Link to comment Share on other sites More sharing options...
Lennart1948 79 Posted July 18, 2018 Author Share Posted July 18, 2018 vor 8 Stunden , Emanuel Hagen sagte: Hello Lennart, please send us a ticket to support@aerosoft.com and include as many details as you can. Our team in the offices will sort the issue out for you there. Yes I did that yesterday already. I inclouded every information I got Link to comment Share on other sites More sharing options...
Lennart1948 79 Posted July 18, 2018 Author Share Posted July 18, 2018 vor 8 Stunden , Mathijs Kok sagte: Make sure you include the order number. If you paid with sofort banking it is unfortunately a rather well known issue, that company takes the money from your account but does not send us the OK for the order. we have to check all of them manually. We always try to do that as soon as possible of course. Also included that one ! Yes Sofort doesn't work good with the Aerosoft page. It's the second time I had this problem now Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 18, 2018 Aerosoft Share Posted July 18, 2018 It's not related to us, the forums for webshop owners are full of this issue. The big issue is that the new Swedish owner of Sofort simply does not want to give any help. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 18, 2018 Aerosoft Share Posted July 18, 2018 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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