flying_David 5 Posted July 16, 2018 Share Posted July 16, 2018 Hey everybody, I am facing a problem with the new airbus since today.. I bought the bundle on Thursday, installed everything and did some flights since then. Everything without any problems. I updated the plane right away to version 1.0.1.0 - Great job by the way! :-) Today I saw the forum post and initiated the download for the update again, version 1.0.1.1 it was. Everything was working so far, I started up P3D and set the aircraft position to LFPG, Gate D3 (taxi2gate lfpg) with the F-22 standard aircraft After that I changed the aircraft to the airbus in easyjet livery and then boom - crash to desktop. Since that I keep receiving this error whenever I change to the airbus, indepently on the livery I choose (I tried Easyjet, Lufthansa, Air Berlin...). It always crashes to Desktop now. What I tried: Disable chaseplane, disable active sky, disabled some sceneries It always crashes after about 10-20 seconds after I loaded up the airbus (sorry for the German below) Zitieren With the Windows Eventthingy I found the following: Anwendung: Prepar3D.exe Frameworkversion: v4.0.30319 Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet. Ausnahmeinformationen: Ausnahmecode c06d007e, Ausnahmeadresse 00007FFC897CA388 Name der fehlerhaften Anwendung: Prepar3D.exe, Version: 4.3.29.25520, Zeitstempel: 0x5b2c3263 Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.17134.165, Zeitstempel: 0xb0bb231d Ausnahmecode: 0xc06d007e Fehleroffset: 0x000000000003a388 ID des fehlerhaften Prozesses: 0x28d4 Startzeit der fehlerhaften Anwendung: 0x01d41d312e25532e Pfad der fehlerhaften Anwendung: D:\P3D\Prepar3D.exe Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll Berichtskennung: c5e6942d-71c5-439d-8b5a-aabf1158915e Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist: Fehlerbucket 2226337689101898328, Typ 4 Ereignisname: APPCRASH Antwort: Nicht verfügbar CAB-Datei-ID: 0 Problemsignatur: P1: Prepar3D.exe P2: 4.3.29.25520 P3: 5b2c3263 P4: KERNELBASE.dll P5: 10.0.17134.165 P6: b0bb231d P7: c06d007e P8: 000000000003a388 P9: P10: Any ideas?! Thanks for your help in advance!! Best regards, David Zitieren Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 16, 2018 Aerosoft Share Posted July 16, 2018 And you are sure this is caused by the new files? if you install the original files you do not have this? The error logs you show does not indicate anything specific to the aircraft. Link to comment Share on other sites More sharing options...
flying_David 5 Posted July 16, 2018 Author Share Posted July 16, 2018 Well I only installed the update today, nothing else.. I flew the plane yesterday and it was working. But I'm still investigating in other directions, maybe there's something else going on. Hmm Link to comment Share on other sites More sharing options...
flying_David 5 Posted July 16, 2018 Author Share Posted July 16, 2018 I just checkd the properties of the KernelBase.dll - It says "changed 2 hours ago" - which was the approxemate time of the update installation.. ?! Could that be? Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 16, 2018 Aerosoft Share Posted July 16, 2018 We do NOT include the kernelbase.dll in any of our products. It's default file of the sim and we got a policy never to touch those. Link to comment Share on other sites More sharing options...
flying_David 5 Posted July 16, 2018 Author Share Posted July 16, 2018 I just did a little testing and tried out some things. - De- & Reinstallation of P3D V4.3 client - De- & Reinstallation of the Airbus 318/319, without the update - De- & Reinstallation of the VC++ 2017 and 2015 thingy Same problem occurs now - also with 1.0.0.0 I played around with other aircrafts now: Default Bonanza - no problem, QW 787 - no problem Aerosoft CRJ - crash Airbus 318/319 - crash Seems it is currently only related to Aerosoft Aircrafts :-( I don't know why and what I installed but something is wrong since yesterday.. I keep looking.. Any ideas however?! Link to comment Share on other sites More sharing options...
flying_David 5 Posted July 16, 2018 Author Share Posted July 16, 2018 Ok, it seems to be related to a Windows Update maybe? Windows did install something today, KB4343669 and KB4338819 They seem to be the only thing that I changed on my system (even though it was performed without my knowledge, maybe yesterday during restart or shutdown) Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 17, 2018 Aerosoft Share Posted July 17, 2018 Well a windows update for sure can change the kernel. Link to comment Share on other sites More sharing options...
flying_David 5 Posted July 19, 2018 Author Share Posted July 19, 2018 I was able to get it working again. Maybe it could be helpful for others who are facing the same issue: - Re-Installation of Visual Studio, 2015 and 2017 - Re-Installation of P3D, Aerosoft Airbus - Re-Installation of GSX - De-Installation of one Windows Update - Disabled the Windows Virus thing, that helped basically - now it's active again but no problems. So to sum it up, I don't know, why it is now working again... Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 19, 2018 Aerosoft Share Posted July 19, 2018 Thanks for letting us know Griestraum! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 19, 2018 Aerosoft Share Posted July 19, 2018 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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