eyanseeker 0 Posted April 16, 2018 Share Posted April 16, 2018 I need your help. My STB crashes when trying to launch it,any ideas on how to fix this? Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted April 16, 2018 Aerosoft Share Posted April 16, 2018 And is there any error shown? Any error in the Windows error logs? Link to comment Share on other sites More sharing options...
eyanseeker 0 Posted April 16, 2018 Author Share Posted April 16, 2018 5 hours ago, Mathijs Kok said: And is there any error shown? Any error in the Windows error logs? Where can I locate this? Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted April 16, 2018 Deputy Sheriffs Share Posted April 16, 2018 eventvwr.exe -> Windows Logs -> Application Further more: what Windows version are you using? And again the question if you get any error message displayed? Link to comment Share on other sites More sharing options...
eyanseeker 0 Posted April 17, 2018 Author Share Posted April 17, 2018 18 hours ago, Tom A320 said: eventvwr.exe -> Windows Logs -> Application Further more: what Windows version are you using? And again the question if you get any error message displayed? Got the following from the log - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2018-04-17T09:30:42.261477400Z" /> <EventRecordID>31841</EventRecordID> <Channel>Application</Channel> <Computer>Eyan-PC</Computer> <Security /> </System> - <EventData> <Data /> <Data>0</Data> <Data>CLR20r3</Data> <Data>Not available</Data> <Data>0</Data> <Data>trafficboardfrontend.exe</Data> <Data>3.1.0.0</Data> <Data>4cf16136</Data> <Data>System.Windows.Forms</Data> <Data>2.0.0.0</Data> <Data>59a72438</Data> <Data>12ce</Data> <Data>31</Data> <Data>System.TypeLoadException</Data> <Data /> <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA867.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB2A9.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB2E7.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB2F8.tmp.txt C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_trafficboardfron_b21a6e2f8e4fe6957214665f0abdd805a4f5bde_00000000_cab_0bb3b374\memory.hdmp</Data> <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_trafficboardfron_b21a6e2f8e4fe6957214665f0abdd805a4f5bde_00000000_cab_0bb3b374</Data> <Data /> <Data>0</Data> <Data>58f5591f-7743-43e3-a7d2-65ec4ecb4a79</Data> <Data>6</Data> <Data /> </EventData> </Event> The windows version I'm using EDITION : 10 Pro VERSION : 1709 OS BUILD : 16299.251 Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted April 17, 2018 Aerosoft Share Posted April 17, 2018 Does not really help, it just tells us that the application bombed (but you know that). I suggest re-installing it. 1) remove the product using the Windows Software control panel (do not manually delete the program files) 2) do a disk check (right click on the drive, select properties, select tools, select check now) 3) reboot your computer 4) log in with administrative rights 5) disable the anti-virus software temporary 6) install the product 7) enable the anti-virus software 8) defragment your disk (NOT if you are using a SSD) Link to comment Share on other sites More sharing options...
eyanseeker 0 Posted April 17, 2018 Author Share Posted April 17, 2018 1 hour ago, Mathijs Kok said: Does not really help, it just tells us that the application bombed (but you know that). I suggest re-installing it. 1) remove the product using the Windows Software control panel (do not manually delete the program files) 2) do a disk check (right click on the drive, select properties, select tools, select check now) 3) reboot your computer 4) log in with administrative rights 5) disable the anti-virus software temporary 6) install the product 7) enable the anti-virus software 8) defragment your disk (NOT if you are using a SSD) Done all the above and still no change Link to comment Share on other sites More sharing options...
eyanseeker 0 Posted April 17, 2018 Author Share Posted April 17, 2018 https://drive.google.com/open?id=12qj0eeczheUPQRel9Ib93_KjtnX0sKVD that's the error I get when trying to launch it Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted April 17, 2018 Aerosoft Share Posted April 17, 2018 Okay, I suggest you report to the support option mentioned in that error message. Link to comment Share on other sites More sharing options...
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