Archaeopteryx 0 Posted February 16, 2018 Share Posted February 16, 2018 I just bought your Northeastern USA Scenery for USA. When I run the installer it says it cannot find Aerofly FS2 and I should re-install from disk. My FS2 is in my Steam library and works perfectly. Orbx's FTX Central finds it without any trouble, but this doesn't. How can I install it? Regards, Bob Millar Link to comment Share on other sites More sharing options...
Aerosoft Jan_AS 155 Posted February 20, 2018 Aerosoft Share Posted February 20, 2018 Please see my private message to this issue. Link to comment Share on other sites More sharing options...
tbouillon1 0 Posted July 30, 2019 Share Posted July 30, 2019 Dear Jan Same here. Bought at pcaviator. I realize now that there was a disclaimer "does not work with steam..." Unfortunately I ran 7k and had 3 beers after a working day as a pharmacometrician, i.e. I was less than alert. I know that you have no legal obligations whatsoever, but please consider exchanging this vs the STEAM edition or tell me what I have to put into the registry and which fake folders/files I have to create. Sorry for this embarrassing post, hoping for your leniency/mercy. If no joy, would you mind to add the price paid to your Guder project? Then I would feel a bit less like an idiot. BR Thomas You have received this notification from PC Aviator Inc because you are a registered user at our store. Dear Customer, You have ordered Electronically distributed products from our site. This message contains URLs from which they can be downloaded. For assistance in downloading and installing your download, as well as other FAQ relating to your order of a download product, please refer to this FAQ page. Download E-products: SKU: DL-ASNEAF Product: Northeastern USA (Aerofly) Item price: $14.36 Filename: AS_NORTHEASTERN-USA_AEROFLYFS2.zip Download URL: https://www.pcaviator.com/store/download.php?id=305f0574919e85f5c08544ba96fbabd7 SKU: DL-MSEV3-UT Product: MegaSceneryEarth 3 - Utah Item price: $17.98 Filename: UtahV3_Setup.zip Download URL: https://www.pcaviator.com/store/download.php?id=4a0e788f7c0ed13c01d8886085c88add Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted July 30, 2019 Share Posted July 30, 2019 1 hour ago, tbouillon1 said: Dear Jan Same here. Bought at pcaviator. I realize now that there was a disclaimer "does not work with steam..." Unfortunately I ran 7k and had 3 beers after a working day as a pharmacometrician, i.e. I was less than alert. I know that you have no legal obligations whatsoever, but please consider exchanging this vs the STEAM edition or tell me what I have to put into the registry and which fake folders/files I have to create. Sorry for this embarrassing post, hoping for your leniency/mercy. If no joy, would you mind to add the price paid to your Guder project? Then I would feel a bit less like an idiot. BR Thomas You have received this notification from PC Aviator Inc because you are a registered user at our store. Dear Customer, You have ordered Electronically distributed products from our site. This message contains URLs from which they can be downloaded. For assistance in downloading and installing your download, as well as other FAQ relating to your order of a download product, please refer to this FAQ page. Download E-products: SKU: DL-ASNEAF Product: Northeastern USA (Aerofly) Item price: $14.36 Filename: AS_NORTHEASTERN-USA_AEROFLYFS2.zip Download URL: https://www.pcaviator.com/store/download.php?id=305f0574919e85f5c08544ba96fbabd7 SKU: DL-MSEV3-UT Product: MegaSceneryEarth 3 - Utah Item price: $17.98 Filename: UtahV3_Setup.zip Download URL: https://www.pcaviator.com/store/download.php?id=4a0e788f7c0ed13c01d8886085c88add Jan will provide you with the best answer to this, but I'd like to chime in to say that since you did not purchase from us you really should approach the shop from which you purchased the product and ask them. We just don't have a dog in this flight, so to speak. Best wishes. Link to comment Share on other sites More sharing options...
tbouillon1 0 Posted July 31, 2019 Share Posted July 31, 2019 Dear Dave Unfortunately your response is not entirely correct. pcaviator (verbatim): Download Store Returns and RefundsWe are obligated to uphold the copyrights of the download vendors whose products we sell. The policy for download products is strictly no refunds. In some rare circumstances refunds are issued but it is not at our discretion but at the discretion of the download vendor. If you want a refund for a download store product you are required to contact the vendor and request permission for a refund. We will then provide a refund when the vendor has contacted us with permission to refund you. We trust that you are understanding of this policy. So the bone of contention, to stick with the metaphor you brought up, has to be "fought" between us. The metaphor is wrong because there is nothing to fight about. I made a mistake, have no valid claim whatsoever, but would appreciate help. I am not asking for a refund, but to either make the product usable for me or put some money on the Guder account. What we have now is a lose-win, because I was sloppy and tired. If a refund is the only solution, OK, be assured I will put it into the steam version (steam, DLC for aerofly). I was puzzled because the ORBX products for aerofly (all fantastic) work out of the box without steam/no steam versions to be taken care of. BR Thomas PS: I would appreciate a Twin Otter conversion, have no clue what to land at Lukla in aerofly (Lukla fortunately bought via Steam ). Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted July 31, 2019 Share Posted July 31, 2019 2 minutes ago, tbouillon1 said: Dear Dave Unfortunately your response is not entirely correct. pcaviator (verbatim): Download Store Returns and RefundsWe are obligated to uphold the copyrights of the download vendors whose products we sell. The policy for download products is strictly no refunds. In some rare circumstances refunds are issued but it is not at our discretion but at the discretion of the download vendor. If you want a refund for a download store product you are required to contact the vendor and request permission for a refund. We will then provide a refund when the vendor has contacted us with permission to refund you. We trust that you are understanding of this policy. So the bone of contention, to stick with the metaphor you brought up, has to be "fought" between us. The metaphor is wrong because there is nothing to fight about. I made a mistake, have no valid claim whatsoever, but would appreciate help. I am not asking for a refund, but to either make the product usable for me or put some money on the Guder account. What we have now is a lose-win, because I was sloppy and tired. If a refund is the only solution, OK, be assured I will put it into the steam version (steam, DLC for aerofly). I was puzzled because the ORBX products for aerofly (all fantastic) work out of the box without steam/no steam versions to be taken care of. BR Thomas PS: I would appreciate a Twin Otter conversion, have no clue what to land at Lukla in aerofly (Lukla fortunately bought via Steam ). Nope, sorry, I was correct. Sorry, but we can be of no further assistance with this matter. Please direct all future inquiries regarding this matter to the shop you purchased the product. Best wishes. Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted July 31, 2019 Share Posted July 31, 2019 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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