birdie38 0 Posted February 16, 2018 Share Posted February 16, 2018 Hello, PFPx don't work wirh the hotfix 1.28.9i. When I click on ADD flight it crash. I have installed the microsoft visual C++ 2017 x86 and microsoft visual C++ 2017 x64. Is a new hotfix in preparation to fix this issue? Best regards Guy Noel Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted February 16, 2018 Deputy Sheriffs Share Posted February 16, 2018 Please take a look into your Windows Event Logs (eventvwr.exe -> Windows Log -> Applications) for the complete error message and post it here. BTW: I have removed "in P3Dv4.2" from the topic title as this has nothing to do with P3D. PFPX and P3D are completely separated applications. Link to comment Share on other sites More sharing options...
birdie38 0 Posted February 16, 2018 Author Share Posted February 16, 2018 Excuse me for the error of "direction" Here is the message I found in 'observateur d'evenements' is it suffisent for you? Nom du journal :Application Source : Application Error Date : 16/02/2018 14:45:23 ID de l’événement :1000 Catégorie de la tâche :(100) Niveau : Erreur Mots clés : Classique Utilisateur : N/A Ordinateur : DESKTOP-03HNRL5 Description : Nom de l’application défaillante PFPX.exe, version : 1.2.8.9, horodatage : 0x59bd7f26 Nom du module défaillant : atioglxx.dll, version : 6.14.10.13399, horodatage : 0x563a781a Code d’exception : 0xc0000005 Décalage d’erreur : 0x00256eef ID du processus défaillant : 0x2088 Heure de début de l’application défaillante : 0x01d3a72bf661b621 Chemin d’accès de l’application défaillante : C:\aerosoft\Professional Flight Planner X\PFPX.exe Chemin d’accès du module défaillant: C:\WINDOWS\SYSTEM32\atioglxx.dll ID de rapport : e26ca150-270d-458e-89e5-336ad36d5039 Nom complet du package défaillant : ID de l’application relative au package défaillant : XML de l’événement : <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2018-02-16T13:45:23.954684300Z" /> <EventRecordID>7665</EventRecordID> <Channel>Application</Channel> <Computer>DESKTOP-03HNRL5</Computer> <Security /> </System> <EventData> <Data>PFPX.exe</Data> <Data>1.2.8.9</Data> <Data>59bd7f26</Data> <Data>atioglxx.dll</Data> <Data>6.14.10.13399</Data> <Data>563a781a</Data> <Data>c0000005</Data> <Data>00256eef</Data> <Data>2088</Data> <Data>01d3a72bf661b621</Data> <Data>C:\aerosoft\Professional Flight Planner X\PFPX.exe</Data> <Data>C:\WINDOWS\SYSTEM32\atioglxx.dll</Data> <Data>e26ca150-270d-458e-89e5-336ad36d5039</Data> <Data> </Data> <Data> </Data> </EventData> </Event> Best regards Guy noel Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted February 16, 2018 Deputy Sheriffs Share Posted February 16, 2018 The failure seems to be caused by your ATI Radoen graphics board. Please ensure to be on the latest available driver version for it. Link to comment Share on other sites More sharing options...
birdie38 0 Posted February 16, 2018 Author Share Posted February 16, 2018 Unfortunately with the latest driver the same issue occur. I reload the windows log , it seems it is always rhe same error. the particularity is the fact it is when I call the ADD FLIGHT window that PFPX crashes. Nom du journal :Application Source : Application Error Date : 16/02/2018 16:40:35 ID de l’événement :1000 Catégorie de la tâche :(100) Niveau : Erreur Mots clés : Classique Utilisateur : N/A Ordinateur : DESKTOP-03HNRL5 Description : Nom de l’application défaillante PFPX.exe, version : 1.2.8.9, horodatage : 0x59bd7f26 Nom du module défaillant : atioglxx.dll, version : 6.14.10.13399, horodatage : 0x55c02433 Code d’exception : 0xc0000005 Décalage d’erreur : 0x002548df ID du processus défaillant : 0x3f4 Heure de début de l’application défaillante : 0x01d3a73c7057ca27 Chemin d’accès de l’application défaillante : C:\aerosoft\Professional Flight Planner X\PFPX.exe Chemin d’accès du module défaillant: C:\WINDOWS\SYSTEM32\atioglxx.dll ID de rapport : a0b26d5c-75b0-4035-8bb9-b968aab32f0d Nom complet du package défaillant : ID de l’application relative au package défaillant : XML de l’événement : <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2018-02-16T15:40:35.209185600Z" /> <EventRecordID>8118</EventRecordID> <Channel>Application</Channel> <Computer>DESKTOP-03HNRL5</Computer> <Security /> </System> <EventData> <Data>PFPX.exe</Data> <Data>1.2.8.9</Data> <Data>59bd7f26</Data> <Data>atioglxx.dll</Data> <Data>6.14.10.13399</Data> <Data>55c02433</Data> <Data>c0000005</Data> <Data>002548df</Data> <Data>3f4</Data> <Data>01d3a73c7057ca27</Data> <Data>C:\aerosoft\Professional Flight Planner X\PFPX.exe</Data> <Data>C:\WINDOWS\SYSTEM32\atioglxx.dll</Data> <Data>a0b26d5c-75b0-4035-8bb9-b968aab32f0d</Data> <Data> </Data> <Data> </Data> </EventData> </Event> Link to comment Share on other sites More sharing options...
birdie38 0 Posted February 16, 2018 Author Share Posted February 16, 2018 I precise that PFPX works fine with the versions for P3Dv3 and P3Dv4.1 best regards guy Noel Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted February 16, 2018 Deputy Sheriffs Share Posted February 16, 2018 As I said, PFPX and P3D are not linked at all to each other. Have you installed any windows updates lately? Link to comment Share on other sites More sharing options...
birdie38 0 Posted February 16, 2018 Author Share Posted February 16, 2018 I updated P3Dv4.1 to P3Dv4.2 and reinstalled the airplane MJC8Q400. Best regards Guy Noel Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted February 16, 2018 Deputy Sheriffs Share Posted February 16, 2018 Both such installations shouldn't touch any files within your "C:\WINDOWS\System32" folder. Please check for any Windows updates that might have been installed the last days. Link to comment Share on other sites More sharing options...
birdie38 0 Posted February 16, 2018 Author Share Posted February 16, 2018 the 02/14/2017 there was an update of the windows system (KB4074588). Do you think I can uninstall it? best regards Guy noel Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted February 16, 2018 Deputy Sheriffs Share Posted February 16, 2018 That was well before the P3Dv4.2 release. And I assume you have used PFPX successfully since that date, right? Can you run the Windows update check please, to see if Microsoft have any kind of update for your computer? Link to comment Share on other sites More sharing options...
birdie38 0 Posted February 17, 2018 Author Share Posted February 17, 2018 Yes, PFPX works very well since the update to P3Dv4.2. My windows10PRO is update, I made a research today at 11h15. I have some friends who haven't problem with the hotfix. I don't understand. Best regards Guy Noel Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted February 17, 2018 Deputy Sheriffs Share Posted February 17, 2018 There is not much we can do more here in the forums. The problem is in your graphics board driver. You should open a support ticket directly with FlightSimSoft, maybe they are able to find a workaround for this ATI problem: http://flightsimsoft.com/support/ Link to comment Share on other sites More sharing options...
birdie38 0 Posted February 17, 2018 Author Share Posted February 17, 2018 I opened a support ticket as you advised me. Many Thanks for your help. best regards. Guy Noel Link to comment Share on other sites More sharing options...
bartel11 0 Posted February 22, 2018 Share Posted February 22, 2018 I'm having the same issue on an Nvdia chipset. - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Application Hang" /> <EventID Qualifiers="0">1002</EventID> <Level>2</Level> <Task>101</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2018-02-22T15:19:24.113355600Z" /> <EventRecordID>14108</EventRecordID> <Channel>Application</Channel> <Computer>Removed</Computer> <Security /> </System> - <EventData> <Data>PFPX.exe</Data> <Data>1.2.8.9</Data> <Data>2224</Data> <Data>01d3abf074d684ec</Data> <Data>40</Data> <Data>C:\aerosoft\Professional Flight Planner X\PFPX.exe</Data> <Data>5478ba53-879d-46d1-963e-2ffae85e660d</Data> <Data /> <Data /> <Binary>55006E006B006E006F0077006E0000000000</Binary> </EventData> </Event> Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted February 22, 2018 Deputy Sheriffs Share Posted February 22, 2018 This is not the same problem, as no graphics driver file is involved according to the event log. Please have a look here. Link to comment Share on other sites More sharing options...
bartel11 0 Posted February 22, 2018 Share Posted February 22, 2018 No Joy with that. 1 hour ago, Tom A320 said: This is not the same problem, as no graphics driver file is involved according to the event log. Please have a look here. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted February 22, 2018 Deputy Sheriffs Share Posted February 22, 2018 What are the complete specs (hardware, os) of your system? Link to comment Share on other sites More sharing options...
bartel11 0 Posted February 22, 2018 Share Posted February 22, 2018 Windows 10 i7 377k NVDIA GTX 980 TI 16 GB RAM I think I've isolated it down to an .NET framework error, unfortunately Microsoft has made it next to impossible to refresh a corrupted .NET installation after the recent updates. Link to comment Share on other sites More sharing options...
srcooke 422 Posted February 22, 2018 Share Posted February 22, 2018 Can you post a snapshot of your installed vcredist versions listed in Programs and Features: Please login to display this image. Link to comment Share on other sites More sharing options...
bartel11 0 Posted February 23, 2018 Share Posted February 23, 2018 21 hours ago, srcooke said: Can you post a snapshot of your installed vcredist versions listed in Programs and Features: Please login to display this image. I did a windows reset and all is working normally on the current NVDIA drivers. Thanks for the help. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted February 23, 2018 Deputy Sheriffs Share Posted February 23, 2018 I am glad to read that! Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted February 23, 2018 Deputy Sheriffs Share Posted February 23, 2018 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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