Vinceki 1 Posted December 13, 2017 Share Posted December 13, 2017 Hello, I just updated to v1.0.3.0. Now on my first test flight, I couldn't open any of the doors. It would try to open the doors, stop halfway and then close them again. I haven't had this issue before. Does anyone else have this problem too, and has anyone found a way to fix it? If not, I would like the developers to have a look at this. I'm happy to help where needed (providing more info/testing etc.). Regards, Vince Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3695 Posted December 13, 2017 Developer Share Posted December 13, 2017 I tried, but everything works fine, with Shift+E as well as with DAVE. What simulator are you using? Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 13, 2017 Aerosoft Share Posted December 13, 2017 I can't recreate that. Just clicked on the buttons in Dave and doors opened. Please login to display this image. Please login to display this image. What sim are you using? Link to comment Share on other sites More sharing options...
--PauL-- 3 Posted December 13, 2017 Share Posted December 13, 2017 I had the same problem with the doors. I use FSX and downloaded the new version 1.0.3 this evening. The doors didn`t open with dave. If I tried to click open in dave both buttons turned grey for a moment (text was still visible) and the doors didn`t open or just opened a little bit and closed again. The sound of opening and closing could be heard. After that dave showed the closed position. With Shift-E I could open the main door but nothing else. If I have a bit more time in the next evenings I will try it again. Maybe I can tell you more than. But thanks for the new version. I made a short flight and it was great to fly it after such a long time in my hangar. Link to comment Share on other sites More sharing options...
Vinceki 1 Posted December 14, 2017 Author Share Posted December 14, 2017 I'm using FSX:SE. Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3695 Posted December 14, 2017 Developer Share Posted December 14, 2017 Looks like there's a difference between FSX and P3D v4 then. I admit that I completely ignore FSX unless for very specific tests. I'll look into it. Link to comment Share on other sites More sharing options...
BrentBeale 0 Posted December 14, 2017 Share Posted December 14, 2017 I have the same problem with the doors...using FSX Accel. pack with DX10. Brent Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 14, 2017 Aerosoft Share Posted December 14, 2017 Okay that's a confirmed issue then.... Link to comment Share on other sites More sharing options...
Swisspilot 235 Posted December 14, 2017 Share Posted December 14, 2017 Perfect, that it is confirmed, just tried the new version an have the same. Would be nice if we can get a hotfix instead of a new installer again. Kind Regards Patrick Link to comment Share on other sites More sharing options...
Frankd1 23 Posted December 30, 2017 Share Posted December 30, 2017 Hello there, Frank here. I have just purchased today the CRJ (version 1.0.3 ) and everything works fine except for the doors if I try to open them up with the iPad Dave in the cockpit. It works only for the front door if I use the classic command Shift + e. I cannot open the cargo doors and the rest of the options in that page are NOT working. I have the same problem as Paul, herein, and that is: If I click to open in Dave both buttons turn grey for a moment (text was still visible) and the doors don't open or they just open a little bit and close again!! I can hear the sound of "opening" and "closing" but right after that Dave displays the "closed" position and outside view shows all the remaining doors are closed. Very disappointing, I hope you Gentlemen can find a hotfix for this, maybe quick? Could be a small glitch in the script one of the command prompts? Hope to hear back from you soon. Best regards and Happy New Year 2018! Link to comment Share on other sites More sharing options...
sparrows 7 Posted January 5, 2018 Share Posted January 5, 2018 For the moment you can use Shift +e + 2/3/4 to open the other doors. Link to comment Share on other sites More sharing options...
Luisca 5 Posted January 6, 2018 Share Posted January 6, 2018 14 hours ago, sparrows said: For the moment you can use Shift +e + 2/3/4 to open the other doors. That doesn`t work for me. It has passed a lot of time since the bug has been discovered....... Link to comment Share on other sites More sharing options...
Frankd1 23 Posted January 7, 2018 Share Posted January 7, 2018 Hi Sparrows, same with Luisca........I can only get to work with Shift+e . If I hit Shift+e +2/3/4 nothing happens, I have tried that from the very beginning. Nothing we can do from our end let's wait for Aerosoft. Link to comment Share on other sites More sharing options...
Frankd1 23 Posted January 24, 2018 Share Posted January 24, 2018 Hello there.... I wonder how long will it take to make these small fix? or maybe is not small and maybe not too many simmers using the FSX version are experiencing this annoying glitch? Please Anyone.....can you share if you are experiencing the same issue? Many thanks! Link to comment Share on other sites More sharing options...
Elepferd 3 Posted January 28, 2018 Share Posted January 28, 2018 I have the same problem in FSX:SE. Please fix as soon as possible! Link to comment Share on other sites More sharing options...
Will Mayhew 1 Posted February 6, 2018 Share Posted February 6, 2018 I have been having the same problem since I updated to V1.0.3.0 and use FSX. Link to comment Share on other sites More sharing options...
mante.rm 5 Posted February 8, 2018 Share Posted February 8, 2018 Spoiler This CRJ and very disappointing i hope you gentlemen find a solution for doors and more like cold and dark Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted February 9, 2018 Aerosoft Share Posted February 9, 2018 We are in the later stages of testing the new update. Link to comment Share on other sites More sharing options...
Goofey007 24 Posted February 11, 2018 Share Posted February 11, 2018 I recently only started flying with this bird I noticed it right away but thought there was also a learning curve for opening the doors/hatches Until I read these posts Same issue here as already described Shift+e +2/3/4 works for me. When using Dave for opening/closing doors/hatches, they only open/close halfway and then return to their initial position I am on FSX Gold, CRJ700900 DL V1.0.3.0 I have included a screenshot as to the extend the main door opens. The door then closes again Hope it will be fixed in the next update Johan Please login to display this image. Link to comment Share on other sites More sharing options...
patchau2 0 Posted February 27, 2018 Share Posted February 27, 2018 you know, what makes alot of us as simmers with your product upset is your guys attitude towards us as customers when we have an issue. Often time your response is " its fine it work for me" come on guys, Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted February 27, 2018 Aerosoft Share Posted February 27, 2018 If we are unable to recreate a reported issue on our machines (that are wiped every week so they are clean OS, clean sim, all fully updated) it indicates almost without exception that there is something unexpected and non standard on the users system. At that moment we are poking in the dark, we can't change anything because it works on our systems and even if we would change something, the fact it would still run would mean nothing as it did run before. For the CRJ we have advised 12 people to re-install the OS and sim because we are simply unable to solve their problems because we do not know what caused it. Nine of those people did it and it fixed their problem. It's a shitty advise to give, but we are not responsible for problems not in our products. I believe we are very open about what are confirmed issues and that we are working on them, what is discussed in this topic is a clear example of that. If you feel we used the argument 'it works here' incorrectly please let me know where we did so I can look at that issue again. Link to comment Share on other sites More sharing options...
Elepferd 3 Posted March 4, 2018 Share Posted March 4, 2018 On 27.2.2018 at 10:08, Mathijs Kok sagte: It's a shitty advise to give, but we are not responsible for problems not in our products. How can you be so sure that the problem is not your product? As described, all of us have this problem after UPDATING to v1.0.3.0. I don't think its a miracle that after the update it doesn't work anymore, and I don't believe thats an OS issue (we are too many affected users, we can't have the same "wrong" OS configuration). Maybe the problem is gone after a full reinstallation of the OS and the CRJ, but this means your update process is crap. Reinstallation of the OS is never ever a solution for customers, unless you are an OS developer. Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3695 Posted March 4, 2018 Developer Share Posted March 4, 2018 vor 1 hour , Elepferd sagte: How can you be so sure that the problem is not your product? The reason was an undocumented change in the door events from FSX SP2 to FSX Acceleration. The simple send_key_event(KEY_TOGGLE_AIRCRAFT_EXIT, n); with n = door number between 1 and 4, works from FSX Acceleration on all the way through P3D v4.2. However for FSX SP2, a sequence of two commands is required: send_key_event(KEY_TOGGLE_AIRCRAFT_EXIT, 0); send_key_event(KEY_SELECT_n, 0); where n is the door number. FSX has always been FSX. It never mattered if SP2 or Acceleration was used - as long as one of the two was installed. Now, in 2018 (about 3 years after I should finally have dumped FSX...) we control a door from the gauge code for the first time - it was always Shift+E+n before - and voila, we run into this issue that nobody knows about and nobody has ever heard of. Great stuff. I only learned about the difference when I gave it a try, uninstalled Acceleration and installed SP2 instead. vor 1 hour , Elepferd sagte: Maybe the problem is gone after a full reinstallation of the OS and the CRJ, but this means your update process is crap. Reinstallation of the OS is never ever a solution for customers, unless you are an OS developer. You're wrong! We had several users where the Windows installation was so messed up that they could neither install nor uninstall the VC++ redistributables. In these cases, reinstalling the OS was the only solution. Of course, in your nice theory, stuff like that never happens, and the reason for a product not working always has to be the product itself. Email Mathijs and ask him for a job in support... you're in for a huge surprise! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 4, 2018 Aerosoft Share Posted March 4, 2018 1 hour ago, Elepferd said: Reinstallation of the OS is never ever a solution for customers, unless you are an OS developer. So it is okay if we ask you for assistance when customers have an issue that is clearly NOT part of the product we sell but of the software environment? Clearly you are far more skilled than we are in solving issues. I would even consider offering you a job if you are indeed able to solve the completely messed up Windows installations we sometimes see! Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3695 Posted March 6, 2018 Developer Share Posted March 6, 2018 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.