SandMan977 1 Posted November 24, 2017 Share Posted November 24, 2017 Hi, I am very sorry if this is not an appropriate place to post my issue but I have had a request open with no reply since October 29 and was hoping I could get some help with it. I understand you receive many requests (I can assume more than I can imagine) but was simply hoping to get some info on my request. Sorry again if this is not appropriate to post here. My request number is #225695 Thanks! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted November 24, 2017 Aerosoft Share Posted November 24, 2017 I'll have that looked into this weekend sir. Link to comment Share on other sites More sharing options...
SandMan977 1 Posted December 19, 2017 Author Share Posted December 19, 2017 Hi again Mathijs, the request referenced above was replied to very quickly after you had posted this before. I followed the instructions and never heard back. I then look and my order had vanished and the support request was closed with no reason, just closed. I made a new one with all the information again (231360). Any chance this can be resolved (sorry for being a pain) Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 19, 2017 Aerosoft Share Posted December 19, 2017 You are in no way a pain sir. Let me check. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 19, 2017 Aerosoft Share Posted December 19, 2017 Okay, the ticket from Saturday should have been handled yesterday but we are very low on staff. I just handled it and your free order has been cleared to you. Link to comment Share on other sites More sharing options...
SandMan977 1 Posted December 19, 2017 Author Share Posted December 19, 2017 Thank you very much Mathijs, as always very helpful! I know a thing or two about being short staffed so completely get it. Thank you again! Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted December 19, 2017 Deputy Sheriffs Share Posted December 19, 2017 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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