John Kunde 48 Posted October 23, 2017 Share Posted October 23, 2017 Hello alltogether, I hope, someone can help me with a good advice. Recently I bought the Carenado Embraer Phenom 300 from aerosoft. But when I want to load this plane by starting a FSX-flight, the FSX crashes immediately. When I start a flight with a default airplane (i.e. Cessna) I seldom have luck - but only if it is a small airport. At a bigger airport, for example my favorite EDDS (Stuttgart) I have no chance to get the plane loaded reliable. I thought this might be a problem with VAS (virtual adress space), but when I succeeded to start the Phenom 300 I can fly half an hour or one hour or so nearly without any problems (the frames are also lower than used with any other airplane). With all other Airplanes I don't have any problems. My system: i7 4720HQ 8 GB, NVIDIA GeForce GTX 950M 2 GB, FSX SP1 & SP2, Windows 8 Thank you very much for every help to find a solution. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 24, 2017 Aerosoft Share Posted October 24, 2017 Did you try lower setting to rule out memory for sure? Link to comment Share on other sites More sharing options...
John Kunde 48 Posted October 24, 2017 Author Share Posted October 24, 2017 Hmmm, I have low settings to get enough framerates and to support FSX to load the sceneries not only in the last moments. It's curious that I can fly the phenom 300 as long as I want - if started - and even change the livery one or two times. But I will make a test in the evening when I'm back at home. Are there any ideas what is best when I first start an default airplane: - a single mot (Cessna? Trike?) / a double mot (Baron? KingAir?) / a jet (LearJet?) - cockpit view / wing view / outside view zoom = 1 / outside view zoom = 2 to suppress loading much scenery? - maybe to give a little gas so that the turbines are running and then to reduce again to neutral? Thanks for helping John Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 24, 2017 Aerosoft Share Posted October 24, 2017 Most people would say that the default flight of the sim is the best but I doubt it will make a difference. As we have nothing on file on this issue I suggest you take it up with Carenado at https://carenado.zendesk.com/hc/en-us Link to comment Share on other sites More sharing options...
John Kunde 48 Posted October 24, 2017 Author Share Posted October 24, 2017 vor 6 Stunden , Mathijs Kok sagte: As we have nothing on file on this issue I suggest you take it up with Carenado at https://carenado.zendesk.com/hc/en-us Zendesk? Is this the same company that aerosoft has adressed for support? Please login to display this image. I have written an e-mail with this problem to support@aerosoft.de nearly two weeks ago (Oct. 11th) but did not receive any answer yet – only the automatically receive-answer in the same minute I have sent the e-mail. Maybe this is a good information for you to check your channels? Or did I made any mistake? With kind regards John Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 26, 2017 Aerosoft Share Posted October 26, 2017 Zendesk is a service we indeed both use, but it's just software, not support. As we have no idea we still think it is best to contact Carenado for this/ I can't find any ticket from your dated Oct 11, latest one were from September, do you have a ticket- number? Link to comment Share on other sites More sharing options...
John Kunde 48 Posted October 26, 2017 Author Share Posted October 26, 2017 I suppose it is 223 555? Please login to display this image. I followed your advice and wrote to carenado the day before yesterday (24th), but didn't receive any answer yet - only the automatical welcome answer for verification. And after I did this verification by clicking the link I've got another automatical request-receive e-mail. But let us give Carenado a little time :-) Link to comment Share on other sites More sharing options...
John Kunde 48 Posted October 29, 2017 Author Share Posted October 29, 2017 Meanwhile I've got an answer from Carenado :-) - the usual advice: - run the aircraft's uninstaller (located on the simulator's main root folder) - download the aircraft again to make sure to have the last version - run the installer with admin privileges and disable any antivirus software before running the installer - click on "Yes" and "Run" when the simulator prompts you the first time you load the aircraft. I will do so and report here again. But first I'll make a fullbackup (Image) and this will need two or three hours. So this will not be today or tomorrow. Link to comment Share on other sites More sharing options...
John Kunde 48 Posted November 4, 2017 Author Share Posted November 4, 2017 Shit happens: on my external hard disk is not enough free space left to make an image / fullbackup. I'll see next week how much to invest in a second external hard disk. What should I save at least before I uninstall the phenom from carenado? Only fsx.cfg? Because I've installed other things in meantime. Some configs from windows? Some MS Visual C+++ versions? No other ideas from anybody else to get my Phenom 300 started? As I wrote above: what is best when I first start an default airplane: - a single mot (Cessna? Trike?) / a double mot (Baron? KingAir?) / a jet (LearJet?) - cockpit view / wing view / outside view zoom = 1 / outside view zoom = 2 to suppress loading much scenery? - maybe to give a little gas so that the turbines are running and then to reduce again to neutral? Nobody else has the Phenom 300? What are your experiences? Thanks for every help! Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted November 5, 2017 Deputy Sheriffs Share Posted November 5, 2017 John, since Aerosoft only distributes the Carenado line, going to the Carenado website would be a better place to get answers to the kind of questions you ask specific to the airplane. Link to comment Share on other sites More sharing options...
John Kunde 48 Posted November 5, 2017 Author Share Posted November 5, 2017 Hello Herman, thanks for your answer, but: as I have written above, I've already sent an e-mail to carenado. What they answered I've mentioned above. To be honest: I don't really believe, that a deinstallation and a new installation would solve my problems with the phenom 300 *), but the risk ist very high that this might cause other urgent problems **). So my hope is that some other users of the Phenom 300 could tell me their experiences. On the Carenado website / Caranado support / the links Mr. Kok and you sent me, I will not get these experiences. Nice greetings John *) As I got the Phenom 300 from Aerosoft on CD/DVD there is no chance to get a newer version by deinstalling and new installing. I could do this a hundred times but I will always install the same version. And I don't believe, that Aerosoft gave me recently any other than the newest version. And if really a newer version came up in the meantime I will have to direct again to aerosoft, I suppose. So why not solve the problem _here_? **) For example when I've made a deinstallation from Aerosoft's demo-version from Florence / Firenze / Florenz I got massive problems: FSX refused to start any more. Reason: MS Visual C+++. And when I will make a deinstallation from Phenom 300 I will get a fsx.cfg "before installing phenom 300". This might reasonably cause problems with every other addons I've installed in the meantime. Link to comment Share on other sites More sharing options...
John Kunde 48 Posted December 21, 2017 Author Share Posted December 21, 2017 To make a new installation I have to run the aircraft's uninstaller first. On 4.11.2017 at 19:05, John Kunde sagte: What should I save at least before I uninstall the phenom from carenado? Only fsx.cfg? Because I've installed other things in meantime. ... Thanks for every help! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 22, 2017 Aerosoft Share Posted December 22, 2017 As far as we know the de-installer does only remove the aircraft, nothing else. The FSX.cfg is not involved. Link to comment Share on other sites More sharing options...
John Kunde 48 Posted December 22, 2017 Author Share Posted December 22, 2017 Thank you very much, that's nice to hear. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted February 9, 2018 Deputy Sheriffs Share Posted February 9, 2018 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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