SaschaXIV 3 Posted October 23, 2017 Share Posted October 23, 2017 Hi, my CRJ is always crashing, a few seconds after loading the plane. for your further information it gives me a 300 MB minidump, which is attached below. The windows event viewer tells me ASCRJ unloaded, please see below: My P3D is installed on a separate SSD on drive M:\ on a WIN 10 X64 OS and all my drivers are up to date. Thanks for your help in advance, and responding in english ...oder in Deutsch Sascha Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2017-10-23T15:30:06.898075200Z EventRecordID 2829 Channel Application Computer Sascha-PC Security - EventData Prepar3D.exe 4.1.7.22841 59d67e95 ASCRJ.dll_unloaded 1.0.0.4 59841fbb c0000005 0000000000017403 3498 01d34c12d1cd1ad1 M:\Prepar3D v4\Prepar3D.exe ASCRJ.dll fadd7eae-8bc2-4f12-bc0b-65bb80dd4d69 ASCRJ_MiniDump10_23_2017_17_24_29.rar Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 23, 2017 Aerosoft Share Posted October 23, 2017 1) If FSX or P3D has been installed to "C:\Program Files" or "C:\Program Files (x86)" (these are the default paths of the FSX/P3D installers but it's still a bad idea to put them there), running FSX/P3D as Administrator should solve the problem. 2) The CRJ relies on data from "Documents\Aerosoft\Digital Aviation CRJ", so if this folder doesn't exist, the gauge will terminate and unload. This seems to happen every from time to time and is an issue with the CRJ installer. As Mathijs said, probably the best cure is to reinstall the CRJ as Administrator 3) If the folder is not "C:\Program Files" or "C:\Program Files (x86)" and the "Documents\Aerosoft\Digital Aviation CRJ" folder exists, then it's likely that something else (C++ redistributable files or Simconnect) is missing. In this case I have no idea why that would happen, but I would recommend a reinstall as Administrator as well. Link to comment Share on other sites More sharing options...
SaschaXIV 3 Posted October 23, 2017 Author Share Posted October 23, 2017 Thanks a lot for your Reply, Mathijs, 1) is not the case, as P3D V 4.1 is installed on a seperate SSD M:\P3D-V4\Prepar3D v4. I'm always running CRJ as admin 2) The folder "C:\Users\Sascha\Documents\Aerosoft\Digital Aviation CRJ" exists, but there ios no file called ASCRJ in there. I installed the CRJ as Admin 3) The following C++ versions are installed. If you have an idea which is missing, would be great : C++ 2017 Redistributable (x64) 14.11.25325 C++ 2015 Redistributable (x86) 14.0.24212 C++ 2013 Redistributable (x86) 12.0.30501 C++ 2013 Redistributable (x64) 12.0.30501 C++ 2012 Redistributable (x86) 11.0.61030 C++ 2010 Redistributable (x64) 10.0.40219 C++ 2008 Redistributable (x86) 9.0.307729.6161 Thanks in advance, Sascha Link to comment Share on other sites More sharing options...
SaschaXIV 3 Posted October 23, 2017 Author Share Posted October 23, 2017 Now uninstalled and reinstalled everything as Admin, I get a Kernelbase.dll error: attached: - System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2017-10-23T19:02:55.191641700Z EventRecordID 2961 Channel Application Computer Sascha-PC Security - EventData Prepar3D.exe 4.1.7.22841 59d67e95 KERNELBASE.dll 10.0.15063.483 aa6457d1 c06d007e 0000000000069e08 2f1c 01d34c315d2d8c3f M:\Prepar3D v4\Prepar3D.exe C:\WINDOWS\System32\KERNELBASE.dll 052f39dd-0dbf-4040-9524-0c0092b31a69 Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted October 24, 2017 Developer Share Posted October 24, 2017 The crash happens outside the CRJ so it's impossible to tell what causes it. Can you try to create a minidump file and upload it to dropbox or google drive or similar? Here's how you enabled minidump creation: - open Documents\Aerosoft\Digital Aviation CRJ\CRJ_P3Dv4.cfg in notepad - append [Debug] CreateMinidumps=2 at the end of the file (unless you already have those entries. In this case change the value for CreateMinidumps to 2. Let's see if that helps to track down the issue. Link to comment Share on other sites More sharing options...
SaschaXIV 3 Posted October 24, 2017 Author Share Posted October 24, 2017 Hi Hans, I have the minidump, but it's too big to send... further above, there is my minidump of yesterday... below, I uploaded the file to one drive: Minidump https://1drv.ms/u/s!ApKNqvXLiJnvg7ZMCCD_bjBStPvg3Q Vielen Dank, Sascha Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted October 24, 2017 Developer Share Posted October 24, 2017 OK. I'll look into it as soon as I have the chance (I'm at work right now). Link to comment Share on other sites More sharing options...
SaschaXIV 3 Posted October 24, 2017 Author Share Posted October 24, 2017 Vielen Dank Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted October 24, 2017 Developer Share Posted October 24, 2017 The minidump points to several ACExxxx.DLL files. These are part of Microsoft Offfice and are used to access MS Access databases. The only add-on I know that uses these is FS2Crew's RAAS Professional - which is included in the CRJ Installer as an option. You're not the first who has problems with RAAS Pro. Fortunately it can be uninstalled separately through the Apps control panel, so my recommendation is to remove it. I'll check if there's a never version of RAAS Pro available than is included in the CRJ installer. Please login to display this image. Link to comment Share on other sites More sharing options...
SaschaXIV 3 Posted October 25, 2017 Author Share Posted October 25, 2017 Thanks a lot, Hans But still some questions: What's about the Kernelbase.dll and the msado 15.dll error(s)? If there's also a problem with Micriosoft Office, should I also install / update a new office, or would the problem be resolved withthe newer version of RAAS Pro? Viele Grüße, Sascha Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted October 25, 2017 Deputy Sheriffs Share Posted October 25, 2017 If there is an FS2Crew RAAS update available which addresses this problem an update should fix it. Until then just uninstall FS2Crew RAAS. There is no need for an update of your MS Office. Link to comment Share on other sites More sharing options...
SaschaXIV 3 Posted October 25, 2017 Author Share Posted October 25, 2017 Many thanks, Tom. I'll do that on my return from office this evening... Link to comment Share on other sites More sharing options...
solentflyer 3 Posted November 8, 2017 Share Posted November 8, 2017 Just as a heads-up, there's a new utility that was announced yesterday and is due out early next year that will hopefully help if this situation should re-occur.... P3D-Forensics Link to comment Share on other sites More sharing options...
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