Crash to Desktop

[wasgar 1]

I've read  several threads where the CRJ crashes to desktop on load. I can't seem to find a solid answer on the cause. Has anyone discovered the issue? Myself, I tried CRJ v1011  (P3D V4) and it crashed as soon as I tried to load the aircraft, but reinstalled v1005 and it works as expected, no problem at all. Just courious..

[Tom A320 4915]

Please take a look into your Windows Event Log (eventvwr.exe -> Windows Logs -> Application) and post the latest error entry being written from p3d.exe here.

[wasgar 1]

Log Name:      Application
Source:        Application Error
Date:          9/22/2017 12:08:45 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      game
Description:
Faulting application name: Prepar3D.exe, version: 4.0.28.21686, time stamp: 0x594a7255
Faulting module name: ucrtbase.DLL, version: 10.0.10586.788, time stamp: 0x5879ab76
Exception code: 0xc0000409
Fault offset: 0x0000000000068528
Faulting process id: 0x1030
Faulting application start time: 0x01d333bbf3ed528f
Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\Windows\SYSTEM32\ucrtbase.DLL
Report Id: 4ea78953-9fb0-11e7-83ad-4ccc6a0f3c24
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-09-22T16:08:45.000000000Z" />
    <EventRecordID>155686</EventRecordID>
    <Channel>Application</Channel>
    <Computer>game</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Prepar3D.exe</Data>
    <Data>4.0.28.21686</Data>
    <Data>594a7255</Data>
    <Data>ucrtbase.DLL</Data>
    <Data>10.0.10586.788</Data>
    <Data>5879ab76</Data>
    <Data>c0000409</Data>
    <Data>0000000000068528</Data>
    <Data>1030</Data>
    <Data>01d333bbf3ed528f</Data>
    <Data>C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe</Data>
    <Data>C:\Windows\SYSTEM32\ucrtbase.DLL</Data>
    <Data>4ea78953-9fb0-11e7-83ad-4ccc6a0f3c24</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

[wasgar 1]

Tom is that ucrtbase.dll part of the VC++ install? I have VC++ (x64) 14.0.24212 and VC++ (x86) 14.0.24212 redistributable installed. Thanks

[Tom A320 4915]

Yes, that's part of the VC++ runtime environment. You could try to install the most recent version, 2017. This is not a new environment as it was in the past for each new version, but more or less a bugfix version of the 2015 environment.That's why it also comes with a version 14.x.xxxx.

 

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

 

[wasgar 1]

Installing vc++ 2017 Seems to have corrected my issue. Thanks for the help

[Hans Hartmann 3694]

On 22.9.2017 at 22:30, wasgar sagte:

Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe

 

This problem only concerns people who installed their flight simulator to C:\Program Files. The issue has been tracked down and fixed. Until the fix is available for download, running P3D v4 as Administrator will help as a workaround.

[wasgar 1]

On 9/26/2017 at 5:06 AM, Hans Hartmann said:

 

This problem only concerns people who installed their flight simulator to C:\Program Files. The issue has been tracked down and fixed. Until the fix is available for download, running P3D v4 as Administrator will help as a workaround.

That's where i installed it, but as you say, I run it as Admin and it runs fine. Thanks again... 

[Aerosoft Team [Inactive Account] 51558]

Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.