isamfarooqi 0 Posted April 7, 2017 Share Posted April 7, 2017 Hi I have seen the forums about mega airport heathrow xtended jetways error for fsx steam edition but i am unable to find the link. Please could somebody send me a link towards the fixed jetway error. Kind Regards Isam Link to comment Share on other sites More sharing options...
Kaashaas 9 Posted April 7, 2017 Share Posted April 7, 2017 Does this answer help you out? There seems to be a patch in the 'previous purchases' menu on the retailers websites. http://forum.aerosoft.com/index.php?/topic/95036-fsxse-heathrow-xtended-jetway-patch-installation-problem/&do=findComment&comment=691045 Verzonden vanaf mijn iPhone met Tapatalk Link to comment Share on other sites More sharing options...
isamfarooqi 0 Posted April 7, 2017 Author Share Posted April 7, 2017 Thanks but I still don't know how to get to the previous purchases section on the retailers website. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted April 8, 2017 Deputy Sheriffs Share Posted April 8, 2017 Go to the web store from you have bought EGLL, login into your shop account there and take a look into your previous purchases, i.e. into your EGLL purchase. The fix should be available as download from there. Link to comment Share on other sites More sharing options...
isamfarooqi 0 Posted April 8, 2017 Author Share Posted April 8, 2017 Hi Tom Is this in the new aerosoft shop or the old one. Also, I don't have an account with the aerosoft download shop. Kind Regards Isam Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted April 8, 2017 Deputy Sheriffs Share Posted April 8, 2017 I was referring to the shop you bought EGLL from. If you bought the box version instead of the download version, you can find the download in the update database: http://support.aerosoft.com/ Link to comment Share on other sites More sharing options...
isamfarooqi 0 Posted April 8, 2017 Author Share Posted April 8, 2017 Hi Tom I bought the download version from aerosoft and I have tried to find previous purchases on aerosoft but I have had no luck. I have even tried to download the jetway patch from the update database twice and it still says the same message. Kind Regards Isam Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted April 8, 2017 Deputy Sheriffs Share Posted April 8, 2017 Have you downloaded the FSX:SE jetway patch? Link to comment Share on other sites More sharing options...
isamfarooqi 0 Posted April 8, 2017 Author Share Posted April 8, 2017 No, that is what i am trying to install. The airport scenery has installed however the jetways don't operate due to the error message popping up when i try to install it. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted April 8, 2017 Deputy Sheriffs Share Posted April 8, 2017 8 minutes ago, isamfarooqi said: No, that is what i am trying to install. 18 minutes ago, isamfarooqi said: I have even tried to download the jetway patch from the update database twice and it still says the same message. Was that the FSX or the FSX:SE version of the jetway patch you have downloaded from the update database and tried to install? Link to comment Share on other sites More sharing options...
isamfarooqi 0 Posted April 8, 2017 Author Share Posted April 8, 2017 I tried both but neither worked They both said the same message about the airport not installed. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted April 9, 2017 Deputy Sheriffs Share Posted April 9, 2017 What is the base folder of your FSX:SE installation? C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X C:\Program Files (x86)\Steam\SteamApps\common\FSX or somewhere else? Link to comment Share on other sites More sharing options...
isamfarooqi 0 Posted April 9, 2017 Author Share Posted April 9, 2017 The second bullet point and i places the airport scenery into the addon scenery section where it downloaded. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted April 9, 2017 Deputy Sheriffs Share Posted April 9, 2017 The jetway patch download in the update database is of a different version compared to the one in your Aerosoft shop account. You said, that you downloaded it from the update database. You should also give the one in your Aerosoft shop account a try. Go to www.aerosoft.com login using the "My Account" button select "Instant Downloads" select "View my old download orders" select "Aerosoft - Mega Airport London Heathrow Xtended" download "AS_MEGA-AIRPORT-LONDON-HEATHROW-XTENDED_FSX-FSXSE-JETWAY-PATCH.exe" from that page Link to comment Share on other sites More sharing options...
isamfarooqi 0 Posted April 10, 2017 Author Share Posted April 10, 2017 When I still try again it comes up with the same error message. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted April 10, 2017 Deputy Sheriffs Share Posted April 10, 2017 I am sorry, I don't have any further idea on what the problem might be. Please get in touch with Aerosoft support directly via email to support@aerosoft.com (and refer to this topic). Link to comment Share on other sites More sharing options...
isamfarooqi 0 Posted April 10, 2017 Author Share Posted April 10, 2017 I have sent an email and they haven't replied yet. The email was sent last week. Thanks for your help anyway. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted April 10, 2017 Aerosoft Share Posted April 10, 2017 Yes we have replied, you must have missed it: Tom Weigandt Apr 03 22:40 Dear Sir, maybe you will find the Jetway Patch here: please have a look into our online updates database. You can find the database here: http://support.aerosoft.com/index.php Registration in there is not necessary. Choose the product you want to update from the dropdownlist and select the update you want to download. Now you need to enter your serialkey and then you can download the update. If you get an error that your serialkey is wrong please check the following two items: 1) The serial code is just not correctly entered, if you own a downloadproduct we advise you to copy and paste it and not try to retype it manually. 2) The serial code is entered or copy and pasted with a space before or after the actual code. If you ruled the other two options out please tell us your serialkey and we will check it. If you tried downloading from several computers let us know about that. or just post your question in this forum: http://forum.aerosoft.com/index.php?/topic/95036-fsxse-heathrow-xtended-jetway-patch-installation-problem/&page=2 Best regards, Tom Weigandt As I believe this solves your issues I will close this ticket. Should you have any further questions feel free to ask. We are here to help you Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted April 10, 2017 Aerosoft Share Posted April 10, 2017 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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