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Hello,

 

the Support Ticket System at our homepage works again. 

 

You get a confirmation email with a ticket number - if it was sent successfully. 

 

We are very sorry if some of you were waiting for an answer - we might haven´t received your ticket.

 

www.flightsimsoft.com/support

 

Best regards,

Judith

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Hello Judith,

I just sent you a ticket, but I dont know if it was received. Shall I send it to you again?

 

Thanks

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7 minutes ago, rafikihd said:

I just sent you a ticket, but I dont know if it was received.

 

Check your emails. If you got a confirmation everything is fine. If not, than there was a problem. Either with your email address or the ticket system.

 

On 30/03/2017 at 2:13 PM, FlightSimSoft.com said:

You get a confirmation email with a ticket number - if it was sent successfully.

 

 

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I think support page/ticket system  is not working again. I have sent 2 messages. No confirmation mail I have. Developpers check it please. 

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No 24 hours support nor 192 hours support. I'm waiting answer since 8 days. And when you guys finally reply it's not a reply that has anything to do with the question.. I asked in a support ticket how I could export the generated PFPX flightplan into the Ixeg 737 as a coroute and got back a link where to download performance files. After that nothing.. Well done!

 

 

Sent from my SM-N9208 using Tapatalk

 

 

 

 

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I submitted a ticket (ticket number 8878) for a refund request on Feb. 10 2018. I got a response from Judith almost immediately asking why. I responded, and have heard nothing back since. Not even whether or not my request will be approved. SOOO... I sent a second ticket (ticket number 9059) on March 17, 2018, stating that it had been a month since I have heard anything. Here we are again almost a month later and I still have not heard anything from my original ticket two months ago, or even an acknowledgement of my second ticket almost one month ago. I do know they both were received by the system because I had a response from Judith for the first one, and the second one, I got an automated message with the ticket number. I was just wondering if anyone else was still having problems getting their tickets resolved?

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