drego22 2 Posted January 6, 2017 Share Posted January 6, 2017 Hello, my name is Andre, I am sending this message in hope to resolve an issue I am having trying to download and update my current A318/319 and A320/321 aerosoft FSX aircraft. For some unkown reason, my serial number for Order number 610378 is not working. Please fix this problem ASAP so that I may enjoy my Airbus Aircraft. Please notify me if there is anything that you may have for me in order to get my Airbuses back in the air. Thank you in advanced! Cheers! Andre Chambers Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted January 6, 2017 Deputy Sheriffs Share Posted January 6, 2017 Please have a look here: https://aerosoft.zendesk.com/hc/en-us/articles/203718248-When-your-serial-does-not-work Link to comment Share on other sites More sharing options...
drego22 2 Posted January 8, 2017 Author Share Posted January 8, 2017 It keeps saying that the serial number or email is in correct, after I copied and pasted the serial number in. please help me fix this problem! I have tried everything that I can think of! Exact words, I am sorry but the serial (or email address) you provided is wrong Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted January 8, 2017 Deputy Sheriffs Share Posted January 8, 2017 Have you also copy&pasted your email address from the order page in your shop account? Link to comment Share on other sites More sharing options...
drego22 2 Posted January 9, 2017 Author Share Posted January 9, 2017 Yes sir, and I am getting the same results Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted January 9, 2017 Deputy Sheriffs Share Posted January 9, 2017 Please get in touch with support@aerosoft.com to let them have a look on your order. Link to comment Share on other sites More sharing options...
drego22 2 Posted January 9, 2017 Author Share Posted January 9, 2017 Do you have a direct link that I can get in touch with support? Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted January 9, 2017 Deputy Sheriffs Share Posted January 9, 2017 If you don't want to use email you can also use the above menu Support & Updates -> Contact Support. Link to comment Share on other sites More sharing options...
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