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AES not responding


bailout3

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I have been using AES for years but recently have had some problems. I was using version 2.43 ...some airports aes worked fine then a couple didn't. Last one I tried was ROMA X . Parked correctly at a gate but got the usual message " Wait for ramp agent" ...he must be on lunch because he never comes. I went to the forums here and saw there was an update to 2.44. I downloaded it then decided to purchase some more aes credits plus FARO X. After I purchased and installed the new credits I received an error message "error reading data files"

then it said " data files newer then installed version...reinstall newest basepack which I have done twice. It says after the install it was successful but when aes loads it gives me the same error message. How do I get this to work? Should I uninstall previous base versions?

I would appreciate some help and please be detailed in explanation I really am not good at dealing with some aspects of the PC. I can give you the order number but not sure you want me to do that in public?

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Please give me some more infos:

- which FS Version you use, fs9, fsx sp2 or acc pack

- what is you OS Version Win 7,8 or 10?

- what changed since aes works ond now, beside the change of AES?

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Fsx...sp2 windows10 the only thing I can think of I got a message after I downloaded one of my recent installations possibly Skiathos, Genoa, Munich...said something about change in sim objects might cause a problem with some addons. I cant remember the exact wording....mentioned changing sp3 to sp4...something like that.

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Something I just noticed. I went to my downloads and see 7 downloads of version 2.43 then the eighth one is the latest one that is version 2.44 when I start the install on this one it gives the preliminary instructions but it says it is version 2.43a ...why would it revert back to the old version at this point?

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Thinking it through again I think this is the order of things that occurred....I was in LIRF where I have been before when AES was working previously only this time the agent did not show up so I looked in the forum here and saw that there was a new installer 2.44 so I thought I would download it and see if it would make things work. I downloaded 2.44 without shutting FSX down until it got to the point where it would install it in fsx so I shut down FSX. Everything seemed to install ok but when I opened AES help it gave me the error reading data files and to reinstall the latest AES basepack. At that point I decided to purchase more AES so I could activate my new purchase of Faro and three other aerosoft airports that I owned and reinstall 2.44. this time after I downloaded 2.44 I watched closely in the install stage and noticed that the welcome screen said that the AES wizard was V2.43a. 

   I clicked on the previous download which was 2.44 and when I did the same thing happened...when it got to the install window it said vr.243a. I now have 8 downloads for aes on my PC ..7 of them are 2.43 and one 2.44. Maybe I should delete all 8 of the downloads and do a new download of vr 2.44?  Any other suggestions?

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OK I found out the problem. I previously purchased Faro on my previous PC. I purchased a new PC in August and have been reinstalling all my purchased addons from 3 companies. I could not find Faro in any of the companies I had accounts but AES was showing it as in my collection. I finally gave up on ever finding it so I repurchased Faro from aerosoft along with more credits. I installed Faro first then I downloaded the credits. I guess it messed up some files in AES having 2 Faro files in AES. I don't know how these things work but AES help did. It led me through the errors and I let AES do the correcting and all is well. Please close this post. Thank you.

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Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.

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