DaveCT2003

Hello Janek,

Sorry to hear your having problems.  Posting on someone's profile,  or sending them a Private Message (which is different than posting on someone's profile) is not the best way of seeking assitance, and I don't provide technical assitance via either venue purely because others would not benefit from the information.

The first (and best) step is the read the documentation that came with the product. I know, actually reading documentation is old school and not to many people (except us old timers) actually do it, but when it comes to the assitance I provide I insist on it.  Unfortunately, the Connected FLight Deck documentation we provided is fairly incomplete, so our Connected Flight Deck area of our forum is the best place to get technical support.

The second step in obtaining techincal assitance is to seach (via Google or our Forum search functon, I prefer Google as our forums are indexed hourly by Google and it's the best search engine). Searching is best because our hobby has been online for over 30 years and there is rarely a question or problem that hasn't been asked and answered.  Moreover, searching not only can provide an immediate answer, but will expose you to additional information you may not have considered or known about.

The next step (if searching didn't provide you with an answer) is to post in the relevant area of our forum (which is where you will find the answer to what you are looking for).  When you post, be sure to include all the relevent information such as the actual product you are asking about and what the base simulator is (there are eight or nine of those) and everything you've tried to resolve the issue.  Saying "I have a problem" is pretty much a dead end for you and those who might help you.

Finally, you can always email support at support@aerosoft.com if the forum isn't working out for you.

I'll address one final thing here... there is no shared cockpit in all of flight simulation which produces a message "Not connected", but this does exist in Connected Flight Deck.  The terminology here is not symantecs, it's actually very import.  Shared Cockpit is a peer to peer connection while Connected Flight Deck (CFD) is server based for both participants.

Posting in the forum to obtain technical assistance will result in any one of our excellent staff members answering your question(s), however if you want a particular staff member to answer or weigh in on your post you can Private Message them a link to the post.

I hope this is helpful to you my friend, and I look forward to hearing back from you!

Many thanks!

Thank you so very much!  Excellent work!

Many thanks!

1. I f it's not too much trouble, please don't post on my profile.  If you want to send me a Private Message, then please do that.  This is public, the other is private.

2. Go to where you purchased the product and where ever your download is, that's where your key will be.

Best wishes.

We ask people to post their questions in the forums rather than writing to us personally, that way everyone can benefit from the question and answer.  For every person who asks a question, there are several people who usually have the same question... now and in the future (people search our forums for answers too).

So if you'll please post your question in the forum and Private Message me a link (instead of writing in my profile), I'll be happy to answer it there my friend.

I will be online tomorrow about 3pm GMT/UTC for about 1 hour myself, if that works for you.

I had to step out to take care of some family business, I'm back on the Discord Server for a short time if you're around.

I have time, you are not disturbing me. 

Here is the link again (which I sent you either in Private Message or in the forum where you initially posted).  https://discord.gg/xFMyqVf

My friend,

I have provided you with instructions which include our Discord Server, and I initially indicated that you needed to ensure that your Teamviewer was update to date - to which you asked me if you needed to update your Teamviewer. 

I've told you several times now that you need to log into our Discord Server, and you don't seem to understand that and you seem to want me to log into your computer without speaking with you.  Not going to happen. 

NOTE:  You communicated with us in English and at that time I did not know your location.  If you don't speak English then I'm afraid I won't be able to assist you as I don't speak Italian.

If you speak English, then please Login to our Discord Server in the next 15 minutes using the link I provided to you a few days ago otherwise there is no way I can help you and you'll have to seek support for your hardware device from either the manufacturer (Thrustmaster) or from Lockheed Martin (P3D Support Forums).

The current version of Teamviewer is 15.0.8397.

You will need to update the latest version of Teamviewer.

I'm online waiting for you, but I can't wait too much longer my friend, wife and other family members have things for me to do as it's Saturday!

Okay, I remember.  I communicate with at least 10 to 30 people each day in flight sim, so it's easier for me to remember issues rather than user names... and we remember a usernames it's usually not a good thing, LOL! 

The best thing to do for me to log onto your system, otherwise you're stuck with the advice that Mathijs and I have already provided to you.

I am busy testing the A330 Beta right now, but if you'll do as I asked and join me on our Discord server, I'll take a look at your system.  There is no other option, except for you to go to AVSIM or communicate with Thrustmaster or Lockheed Martin and get them to look into this.  We already know it's not our software.

Well, you've not provided me with a lot of information to go on.  What simulator?  What aircraft? 

If you're having a general issue with UTC time in your sim, and you are using FSX or P3D, then you should know that time has some problems and to resolve most people use a product called FS Realtime.

If you need further assistance I would try AVSIM or if appropriate the Lockheed Martin P3D forum as we don't provide support unless it's regarding one of our many products.

Best wishes!

Sure, I'm on the Aerosoft Discord channel right now.

Sorry, I'm not able to provide support for non-Aerosoft products, but I know the owner of HiFi and a few members of the team there pretty well and they are always willing to help with their product.  Just let them know you're having issues providing what they've asked for, or you could also try the FSUIPC support forum.  Best wishes.

The best thing to do is log into the Aerosoft Discord Voice Server (https://discord.gg/yc2QBat) and meet the guys.  That said, Connected Flight Deck currently has some new bugs which has more or less grounded all of us.  The good news is that we're working to resolve these issues and hope to get an update out soon.  I don't have any other information on this, except that we're working on it.  Also, this is only for the Airbus Professional.  We don't yet support Connected Flight Deck for FSX/P3Dv3 on the Discord server, but will in the future.

Tony,

Please remember not to respond to notification email messages.  If you respond directly to notification emails, the response goes into a black hole.  One of our guys recently stumbled on such a reply from you.  Instead of replying to a notification email, you need to click on the link provided in the email itself.

There is no way for he to help you with this without knowing all you did (step by step) with all sorts of software installations.  Also, since the scenery is truly not P3Dv4 compatible, there is little point in doing so.  But from what I see, you have some pf the scenery files still present in P3D (like the sloped runway). You will have to find where these files are and remove them, but since i don't have this scenery I can be of no help to you with this.

We re-use files between different products, and this includes installer templates. I believe this is what happened, and why there is a P3Dv4 selection in the installer.  In other words, we made a mistake.

Best wishes!

1. Please don't post on my profile.  If you have a question, please post it in the forums so that everyone will benefit from the question and the answer.

2. CFD is for flying with another human, it is not designed to be flown with an AI Copilot. 

I'll be happy to answer your other questions in the forum if you will send me Private Message me a link to your post.  Be sure to include which Airbus Product you're asking about (the one for FSX/P3Dv3 or the Airbus Professional).

I understand my friend, and again I'm very sorry to hear that you're still having problems.

Can you provide me with the Support Ticket Number and the name of of the person who answered your Support Ticket?

Sorry to hear that you're still having issues.  Did you put in a support ticket?

I am very sorry to hear about the problems you are experiencing, and I know first hand how frustrating that is.

What I can tell you (and this is good news) is that the problem you're experiencing is not with our software, which means that we should be able to assist you with correcting the issue on your side.

What I suggest is putting in a Support Ticket so that one of our in house techs can take a look at this with you. It often takes a few days for them to get to a new support ticket, but if you haven't heard back in 3 days then please let me know.  In fact, please let me know when the issue is resolved for you, and if you don't mind please keep me in the loop overall via Private Message?  If our in house tech can't help you resolve this, then I will try and squeeze in some time to jump in.

You can put in a support ticket at the link below.  Please provide a link to your original post about this issue, as well as your system specs and which version of the Airbus you're using - this will speed things up!

https://aerosoft.zendesk.com/hc/en-us

Indeed there is.

You can first ask Steam for a refund, and then purchase the Airbus directly from Aerosoft.  That is what others have done.

Hey, in the future would you Private Message me instead of posting on my profile?  I'd appreciate that my friend.

Best wishes!

Mike,

In the future would you please send me a PM rather than posting on my profile?  We don't get a specific notification when people post on our profiles and it's difficult to track.  That said, my normal response to people who PM me is to ask them to create a forum post and PM me the link... this is so others who have the same or similar issues now or in the future will benefit from any information shared.

There is only two other things I can think of... either you had some other EGCC scenery installed previously and one or more of the files are still there, and the other thing i posed in the forum in question (see below).  That said, the Lorby Addon Organizer Tools section has a tool that will give you a report of all scenery files installed on your system and you can use that to check for any remaining files left over from another EGCC scenery.  I don't have anything else to tell you about this issue.

Best wishes.

Here is the link to the forum post: