Quite frankly, I don't understand why it's frowned upon?!
In my experience and opinion, one should always assume, that when experiencing an error or unexpected behavior, that oneself / user is doing something wrong, instead of immediately blaming it on the product and/or developers!
I see a lot of that in here and other support forums. I'm not saying, that ALL people are behaving this way - but I see it a lot, sadly... Just jumping to conclusions and assuming that the product is faulty, just because they have a bad download or are mis-using the addon and/or their computer. All I asked in my previous, was some common sense and do just some basic troubleshooting, before filing bug reports and/or ranting on about how this should be fixed or how XXX could have been missed. If you ask me, that's a snooty, arrogant and ignorant attitude!
And let me just stop at that for a minute, @chillin. When you (and perhaps a few others) are reporting something not working or having problems with an addon, why do you think, that it's a 'snooty' attitude, for a developers/support team, to assume that you have done something wrong, instead of immediately beginning fault finding within their coding??? To be honest, it has nothing to do with 'snooty', rude or offensive behavior towards you or their customers. All that's happening, is asking, if the basic steps has been taken to alleviate the issue. The process of receiving support is a two-way-street! It requires the cooperation of both the developer/supporter AND the customer. To expect a developer to fix problems, without help and cooperation from the customer is just ridiculous, in my opinion!
To be honest, in the great book of "A-B-C of fault-finding", you start eliminating causes of an issue, by comparing your problem with existing tickets! Are these issues related or the same? It's always common sense and practice to assume that one-self is doing something wrong, instead of immediately begin complaining and yelling at the developer/re-seller that there's something wrong with the thing you've bought.
In other cases, a problem can easily be solved by restarting or re-installing. Computers are highly complex systems and there's a quadrillion combinations or hardware / software / updates etc., to be taken into account. Sometimes these things just get 'jammed up' and restarting or re-installing fixes things. I know, it sounds quite weird, but in many, many cases - it helps.
With great power, becomes great responsibility! And you as the user/customer have the power and responsibility to do your end of the homework, before submitting tickets/posts/threads of problems. Just doing a little (I'm not asking for a lot - just the absolute basic) troubleshooting! For instance:
Restarting the computer.
Re-downloading the addon.
Re-installing the addon.
Try unplucking all hardware.
Undoing any recent changes to the system.
Deactivating addons/plugins within the simulator.
These are just a few of the top of my head. In all honesty, I think all customers who's experiencing issues should try at least some basic troubleshooting. It's not that hard.
Down-vote me all you want! I understand, that this topic is a sensitive thing in here, apparently. But I still think I have a point.
Okay, rant off, people.